Return Policy
Return Policy
At The Fuzion Brand, we are committed to ensuring customer satisfaction and stand behind the quality of our products. Please review the following guidelines regarding our return process:
- Eligibility for Returns
We accept returns for items purchased directly from Watch Connection under the following circumstances:
Defective or Damaged Items: If your watch arrives damaged or defective, you may request a return. Proof of damage must be provided in advance via email.
Incorrect Item Received: If you receive a watch that differs from the one you ordered due to a processing or warehouse error.
- Non-Returnable Cases
Returns will not be accepted in the following situations:
Change of Mind: Returns based on personal preference, dissatisfaction, or strap sizing issues are not eligible.
Manufacturer’s Warranty: Our watches do not include manufacturer warranties. Instead, they are covered by The Fuzion Brand’s exclusive 2-year in-house warranty. Should an issue arise, customers are responsible for returning the watch at their own expense to our address provided upon request.
- Return Process
To ensure a smooth experience, please follow the steps below:
Contact Us: Notify us within 48 hours of delivery if you believe your watch is defective, damaged, or incorrect. You may contact us via email at tfuzionbrand@gmail.com or through our official social media channels.
Return Authorization: Upon approval, a Return Authorization (RA) number and detailed instructions will be provided.
Shipping the Item: Customers are responsible for return shipping costs to our address. We recommend using a trackable courier service for added security.
Inspection & Resolution: Once the watch is received and inspected, if the claim is approved, you will be offered either a replacement (subject to availability) or a refund.
- Timeframe
Initiating Returns: Requests must be made within 7 days of receiving your order.
Refund Processing: Refunds are processed within 2–4 business days after the returned item has been inspected and approved.
- Contact Information
For questions about our return policy or assistance with a return, please reach out to us at:
🌐 Or connect with us via our official social media pages.